Through the Agreement, the Florentine Museum and Institute of Prehistory (MIFiP) informs users of the services which are provided on the basis of its institutional responsibilities, formalized in the Regulations, in compliance with applicable rules, in order to meet the needs of the public, to promote incentives in training, information and education, and to follow and implement a policy of social inclusion.

The Service Agreement of MIFiP is inspired by the principles set out in the Directive of the Prime Minister of January 27, 1994 on the provision of public services; Ministerial Decree of May 10, 2001, “Guidance on the technical/scientific criteria and standards for the functioning and development of museums,” and in particular subsection VII which defines relations between the museum and the public; the ICOM Code of Professional Ethics, the International Council of Museums;

The principles to which the Museum adheres in performing its own institutional activities are the following:

• equality and impartiality. The services are inspired by the principle of equality, which entails equal treatment for all individuals, regardless of nationality, language, gender, religion, or political opinion;
• inclusion. The initiatives promoted by MIFiP are designed for the active participation of users, with particular attention to people with physical and/or cognitive disabilities, to those suffering from disadvantages socially and on a cultural and social level, to foreigners with a desire for integration;
• scientific rigour. In its profile as a research institution with institutional activities aimed at the use and enhancement of cultural heritage, the training, education, and research initiatives follow criteria of investigation and dissemination inspired by the most rigorous scientific processes and methodologies which guarantee the highest quality;
• continuity. The Museum guarantees continuity and regularity in the provision of services. When it is impossible to observe this principle, it undertakes to contain the inconveniences and to alert patrons in advance of any potential impediments.
• efficiency. The President, the Director and the staff working in various roles pursue the objective of the effectiveness of services, choosing ways and means for rendering them more functional and congruous with their purposes.
• availability. MIFiP personnel are guided by the simplification of procedures and behave in ways that are based on courtesy and respect for the public, in the availability to meet their needs, and in listening to their suggestions.
• participation. Receptiveness to collaboration with patrons allows improvement to the ways and types of the services.
• safety. The conformity of the services offered to the current safety regulations is guaranteed. In the exhibition spaces, in the offices, in the laboratories, in the classrooms and conference room, and in the depositories there are signs indicating the escape routes and fire extinguishers. The safety lights indicate the escape route.
• confidentiality. Full compliance with the provisions of the law for the protection of privacy is guaranteed. The personal data of the user, when requested, are used exclusively for institutional purposes and are not handled by unauthorized personnel or transferred or otherwise communicated and/or disclosed to third parties.

Mission

MIFiP is “a permanent, non-profit institution at the service of society and its development. It is open to the public and conducts research concerning the material and immaterial evidence of humanity and its environment; it acquires, preserves, communicates and, above all, presents this evidence for study, education and pleasure.” (I.C.O.M. 2004)

The main objectives of the MIFiP, as contained in the Regulations and achieved through the institutional activities, are:

1. accept, preserve and enhance, with exposure to the public, those materials owned or held in repositories, of interest to prehistoric archaeology and the natural and biological sciences connected to them;
2. increase the collections of the aforementioned materials via purchases, exchanges, gifts, and research activities;
3. conduct research, reconnaissance and excavation campaigns in Italy and abroad;
4. performing laboratory activities, editing publications, promoting conferences and scientific meetings, organizing cultural exchanges, promoting or participating in temporary exhibitions, conducting promotional activities of prehistoric archaeology through earnest and rigorous educational experiences;
5. cooperation with initiatives of other museums which promote and enhance research and education in prehistoric archaeology;
6. promote training projects aimed at varied audiences and inspired by the principles of inclusion, integration and universal accessibility.

Services

Found in the entrance hall is the ticket service, reception and information, bookshop service, tactile maps for the visually impaired, and wheelchair services for motor disabilities.
The staff at the ticket office, in charge of reception, provide visitors with all the information necessary for the museum visit, for individual and group bookings, notifying about the educational initiatives offered.

In addition to providing the above information, the museum's secretariat answers questions and requests concerning the collections (on display and in the repositories), the curated publications for purchase, book exchanges, current exhibitions, educational initiatives and public announcements, and conference events.

The Director provides updates on the scientific projects in progress, authorizes access to the collections not on display and to the Graziosi Archive. Moreover, it manages the activities of scientific laboratories, also in case of external clients, in agreement with collaborators, coordinates cooperation with research bodies, institutions, universities and MIBACT Offices, overseeing project activities also in the case of collaborations with other organizations.

The educational and scientific activities, those both ongoing and past, can be consulted on the website www.museofiorentinopreistoria.it, where an online reservation service is also activated.
Services available in the entrance hall are: an information point on the permanent itinerary, a tactile and paper map of the museum, brochures, the latest edition of the Guide, publications, postcards and mementos. Available in the rooms are information panels, teaching boards, multimedia information points, tactile steps for the visually impaired and also stations in LIS sign language.

The Museum guarantees entrance to the exhibition itinerary with regularity and continuity for six days a week (from Monday to Saturday) and for at least 24 hours a week. The timetables are published on the website and in the informative printed information material.

The secretary's office is open five days a week (Monday to Friday) from 9:30 to 13:00.

The museum is closed on January 1, January 6, Easter, June 24, the holiday week of mid-August (Ferragosto), November 1, and December 25-26. It is closed every Monday morning, except for group bookings.

Access to collections not on exhibit and stored in repositories is allowed only to scholars and, after appropriate references, to pre- and postgraduate university students. Access to the Graziosi Archive is reserved for scholars only.

Such accesses are granted by appointment and only for motives of research and authorized by the Director upon formal request to be forwarded to the secretariat. The viewing of archaeological materials and of the archives is possible only in the presence of the museum staff.

The MIFiP website makes available a list of those archaeological materials on display and not on display.
The viewing of images of the property preserved in the Museum is allowed. Requests for images of the works kept at the MIFiP will be examined by the Director on the basis of the use proposed by the applicant. There is no payment of a fee due for use, rather a citation placement of the Archive of the Museum as a source in the publication or exhibition.
Loans of materials can be requested for temporary exhibitions and events of proven scientific interest and with clear educational value, following the procedures that will be indicated on a case-by-case basis, subject to authorization by the Director.

The MIFiP coordinates or participates in research projects within its office (research on the heritage of its collections) or outside, in Italy and abroad, and reports to the public and the scientific community with public initiatives (conferences, temporary exhibitions, etc.) and editorials (paper and digital).

Educational activities for schools and families. The Museum plans and promotes detailed and varied activities by school level and by topics, which are illustrated in a special brochure as well as online, and which are carried out both in the office and in the field. Project recipients are students and teachers of school classes of all levels. Access to the service is subject to charges, unless otherwise indicated.

Training and refresher courses for teachers. The Museum organizes both autonomously and at the request of individual schools for refresher courses and training for teachers of all levels, in relation to historical-archaeological issues, with particular reference to Prehistory.

Training and inclusion activities for adults. The Museum organizes workshops, lectures, guided tours, meetings, also in collaboration with other institutions or associations, with the goal of contributing to the ongoing education of the citizen.

Consultation. The Museum is available to offer its advice to students, scholars, teachers, but also to parishes who wish to develop projects to enhance their assets.

Apprenticeships and internships, thesis assistance. The Museum is available for tutoring of apprentices from the University and other institutions through the stipulation of an agreement by preparing specific projects, guaranteeing assistance and training, verifying the work done pertaining to the disciplinary areas treated by the Museum or within museography themes, museology, and museum management. The Museum is also available for tutoring for a thesis through assistance in research and advice on the drafting of the project.

Communication and promotion. The Museum identifies the website www.museodicesanotridentino.it as the primary means of communication with its audience. It therefore commits itself to its constant updating.

Assignment of spaces and the use of spaces outside the museum hours. Use of the premises for meetings and cultural activities is permitted, also occurring outside hours of operation, subject to authorization from the Museum management.

Rights and responsibilities of users

All citizens can access the Museum and take advantage of its services in accordance with the procedures expressed in the regulations and included in this Charter. Users are entitled to receive clear and effective information on the Museum's endeavors and on how to access services and initiatives and to communicate with the Museum through all the means made available for this purpose. Access to the Museum is subject to payment of the admission ticket, with possible reductions; there is no charge for some categories of visitors. The rates, the cost of tickets, services and rights are set in special tariffs made available to the public. To guarantee a ordered and planned visit, a reservation is required when the help of a guide is required. Reservations are required for activities and educational workshops. Reservations can be made during the opening hours of the Museum by calling the Educational Services.

While the Museum is committed to guaranteeing and implementing current and planned quality standards, at the same time it asks users to contribute to improving the use of museums and services for everyone, respecting some simple rules of behavior:

- do not smoke inside the museum sites; - do not touch the exhibited works and exhibits; - do not use cameras and / or cameras with flash; - follow the instructions of the personnel responsible for monitoring the museum exhibits.

If patrons find that thier visit does not conform with the obligations contained in the Service Agreement, they can lodge complaints using the form attached to the Service Agreement and present it to the personnel in charge, or send an email. The Museum periodically monitors complaints; and attempts to respond within 30 days. Patrons can also make proposals and suggestions aimed at improving the organization and delivery of services that will be the subject of careful analysis.